The impact of total quality management on institutional performance in industrial technical institutes in the capital, Sana'a

Abstract

This research aims to identify the impact of Total Quality Management (TQM) on institutional performance in industrial technical institutes in the capital, Sana'a. The research relied on the descriptive analytical approach, and the basic data were collected from the research sample members using the questionnaire tool. The research community consisted of all workers in the industrial and technical institutes in the capital, Sana’a, numbering (220) workers. The research sample of 124 employees was selected in two stages: The first stage: Four technical and industrial institutes with different specializations were selected as a research sample. The second stage: A random sample of workers was selected as a research sample and a questionnaire was distributed to them, both in paper and electronic form. A number of results were reached, the most important of which are: the existence of a statistically significant effect of TQM in its dimensions: (senior management’s commitment to TQM, focus on operations, continuous improvement, focus on customers) on both the effectiveness and efficiency of institutional performance in Yemeni industrial technical institutes. The overall score for the level of implementation of Total Quality Management (TQM) in its dimensions: senior management’s commitment to TQM, focus on operations, continuous improvement, and customer focus at these institutes was high. The overall score for the level of effectiveness and efficiency of institutional performance was also high. The study recommended that technical education and vocational training institutions at industrial technical institutes pay significant attention to raising the level of quality management, given the influential role of Total Quality Management in improving institutional performance. It also recommended supporting senior management and its commitment to implementing TQM principles, and providing modern technologies that are compatible with contemporary changes to contribute to enhancing the capabilities of employees and ensuring the provision of the required quality to beneficiaries.